eBay Enhances Local Pick Up Experience With Tracking Feature…

Earlier this year, eBay enhanced the Local Pickup experience on its mobile app. Local Pickup provides an alternative shipping solution to transactions facilitated within the same region.

This enables buyers to purchase items online and pick up directly from sellers in their vicinity, saving them money on shipping fees and allows for a more streamlined delivery process.

eBay now has updated the Local Pickup feature by securing the transaction with a formal tracking event.

By using the code scan functionality, the transaction history is immediately updated with a “Picked Up” tracking event. This confirms that the exchange took place and formally closes the transaction.

How It Works

Now live on the eBay mobile app, the updated experience leverages camera application and QR code scan capability to confirm and complete the transaction.

eBay App shows pick up flow for buyers

eBay

To pick up a package, a buyer and seller communicate using eBay’s member-to-member platform to identify a meeting location for the transaction.

Upon arrival, the buyer provides the seller with the purchase confirmation and a secure eBay QR code. Now, the seller scans the QR code using the eBay App on their mobile device.

eBay App shows pick up flow for sellers

eBay

By scanning the QR code, the seller marks the transaction as completed — in this case, “Picked Up.” The tracking API then generates an eBay Tracking Number with both date and time stamps and propagates it across eBay selling tools, APIs and buyer delivery experiences.

Benefits Of New eBay Pickup Feature

The updated feature ensures a safe transaction for both buyers and sellers, while notifying eBay that an item has been securely exchanged.

With this solution in place, eBay provides fulfillment flow clarity and the added security of a pickup confirmation signal, allowing for increased adoption across its marketplace.

Disputes and claims are handled easily with the provided tracking data, and any money transacted on eBay is now protected from fraudulent chargebacks.

The feature is already enhancing the eBay shopping experience for millions of customers across the U.S. and will continue to roll out in the U.K., Germany, Australia, Canada, France, Italy and Spain this summer.

eBay’s enhanced pickup experience is available for both iOS and Android devices.

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