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E06: How to handle eBay Returns. 10 Tips on Customer Service…



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27/1000 Returns this Year. How Did I Deal With It?

20% restocking fee (I do it to reduce rentals, but not entirely certain it’s necessary)
30 Day No Questions Asked Return Policy
Be nice, contact customer first, then call eBay if you can’t work it out (don’t call eBay first, they’ll tell you to contact the customer first)
Assume they’re not lying. The sky isn’t falling, let it go.
Focus on the 97% of honest people, build 3% BS into your model
Don’t argue, don’t lie, and don’t be a dick.

Content Schedule:
Monday-Friday Live eBay Q&A Playlist (https://tr.im/10kqandA)
Monday: Live Mastermind Call Playlist (https://tr.im/10kmastermind)
Saturday: Haul Videos/Sales Update (https://tr.im/ebayhaul)
Sunday: 6 Tips with Luke & Chris (https://tr.im/10kqandA)

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All My Equipment:
Tino’s Shoe Guide: https://gumroad.com/a/375993459
My Dymo Printer: http://tr.im/10kdymo
Dymo Labels: http://tr.im/10kdymolabels
Six Shelf Shelves w/ Casters: https://tr.im/shelves
eBay Tape: https://tr.im/ebaytape (free w/ eBay store coupon)
eBay Poly Mailers: https://tr.im/ebaypolybags (free w/ eBay store coupon)
Regular PolyMailers: https://tr.im/polymailers2
Clear Storage Polymailers: https://tr.im/clothingbags
Clear Storage Sandwich Bags: http://tr.im/polymailers
Green Polymailers: https://tr.im/10kpoly
Shipping Labels: https://tr.im/shippinglabels
Cheap Light Kit: https://tr.im/cheaplightkit (I’d add brighter bulbs)
Nice Light Kit: http://tr.im/savagelightkit
My $100 Laser Printer: https://tr.im/laser
Toner for my Laser Printer: https://tr.im/toner
Shipping Scale: https://tr.im/ebayscale

Playlists:
How to Make $1k/Week on eBay: https://tr.im/1kebay
How to Hire Someone to Help w/ eBay: https://tr.im/ebayemployee
Daily Q&A, eBay Tips & Live Discussion: https://tr.im/10kqandA
Reseller Spotlight: https://tr.im/resellingspotlight

My 2 eBay stores:
Building a $1k/profit week Store here: http://tr.im/husky
Building a $10k/profit week store here: (join my Patreon for access)

Disclaimer- All of the above links are referral links to products that I use personally. I get paid a small commission on each sale, but it doesn’t affect the sale price. Feel free to ask any questions. Cheers!yy

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