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E06: How to handle eBay Returns. 10 Tips on Customer Service…

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27/1000 Returns this Year. How Did I Deal With It?

20% restocking fee (I do it to reduce rentals, but not entirely certain it’s necessary)
30 Day No Questions Asked Return Policy
Be nice, contact customer first, then call eBay if you can’t work it out (don’t call eBay first, they’ll tell you to contact the customer first)
Assume they’re not lying. The sky isn’t falling, let it go.
Focus on the 97% of honest people, build 3% BS into your model
Don’t argue, don’t lie, and don’t be a dick.

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